How We Deliver
Local Accountability. Global Delivery Capability.
YESA Global provides the customer-facing relationship, solution leadership, engagement governance, and accountability for U.S. customers. Delivery capacity is supported by Cilondis through defined governance, security, quality, communication, and support processes.
A Connected and Transparent Delivery Model
Customers should not have to coordinate multiple delivery organizations. YESA manages engagement governance, solution architecture, scope, delivery coordination, quality assurance, customer communication, escalation, and customer success.
YESA Global
Customer & Solution Leadership
- Customer relationship
- Discovery and business analysis
- Solution architecture
- Contracting and commercial accountability
- Engagement governance
- Customer communication and escalation
- Customer success
Governance
- One SOW
- One RACI
- Security Controls
- Quality Assurance
- Change Control
- Support
Cilondis Computer Solutions PLC
Delivery & Engineering
- Odoo functional consulting
- Configuration and development
- Data migration
- Systems integration
- AI engineering
- Software development
- Testing and quality assurance
- Technical support
Who Cilondis is
Five stages, one accountable partner
- 01
Understand
Learn the business processes, systems, challenges, objectives, and success criteria.
- 02
Design
Define the solution architecture, scope, delivery approach, controls, and acceptance criteria.
- 03
Build
Configure, integrate, develop, migrate, test, and document the solution.
- 04
Launch
Prepare users, validate readiness, deploy, and support the transition.
- 05
Improve
Review adoption, resolve issues, prioritize improvements, and expand the solution.
Agreed in writing before work begins
Every engagement is defined by the same governance framework, so scope, responsibilities, and escalation paths are clear from the start.
- Statement of work
- Roles and responsibilities
- Delivery milestones
- Acceptance criteria
- Change-control process
- Communication schedule
- Security requirements
- Support arrangements
- Escalation procedures
Protecting Your Systems and Information
Technology engagements can require access to important business systems and information. YESA establishes project-specific security, access, development, change, and escalation arrangements appropriate to the agreed scope.
Identity & Access
Named accounts and approved roles, with least-privilege access agreed for each engagement.
Environment Separation
Appropriate separation of development, test, and production environments.
Controlled Production Access
Customer-approved access, defined activities, and access removal when no longer required.
Handover
Customer documents, configurations, source code, and operational knowledge are handed over appropriately.
- Production access, data location and support arrangements are agreed in each engagement
- Customers have one engagement structure and one escalation path
Want to see how this would work for your project?
We will walk through roles, governance, access, and support arrangements for your specific scope.
Discuss Your Project